Big companies aren't treating AI like a toy anymore: they're folding it into everyday work. ServiceNow took a big step by choosing Claude as the default model for Build Agent and as the preferred model on its AI Platform.
And why should you or your company care? Because this is about automating critical workflows with enterprise controls, not just getting nice answers in a chat.
What ServiceNow announced and why it matters
ServiceNow named Claude as the default model powering ServiceNow Build Agent, the tool that lets both developers and less technical users create apps and automations using natural language.
On top of that, Claude and Claude Code will be rolled out internally to more than 29,000 ServiceNow employees for tasks like preparing sales meetings and speeding up code writing. ServiceNow runs more than 80 billion workflows a year; now they say many of those flows can lean on Claude’s reasoning and coding abilities, with the governance and monitoring layers a large company requires.
