When ChatGPT arrived in 2022, BNY decided not to watch from the sidelines: they put artificial intelligence into the hands of their people. Want to know the aim? AI for everyone, everywhere, and in everything. They did it with a clear plan: an AI center, an internal platform called Eliza, and mandatory training for everyone.
How BNY put AI in everyone's hands
BNY didn’t treat AI like a toy for a few techies. They created a centralized AI Hub and the platform Eliza, designed as a working system where governance and leading models (including OpenAI models) coexist so employees can build safely.
The result: more than 125 use cases in production and 20,000 employees actively building agents. Can you imagine a bank where not only engineers create solutions? That’s exactly what they’re achieving.
Integrated governance: security without stifling innovation
What makes the difference is that governance isn’t a roadblock — it’s part of the platform. Inside everything — prompts, model selection, agent development and sharing — goes through built-in controls: permissions, telemetry and approval workflows.
